Oftentimes, small businesses can’t keep up with their phone lines or attend to every call. In a world where customer service is everything, missing out on a single call can lead to a negative impact on your business. Rather than risk losing customers to the competition, consider investing in an answering service for your small business that offers round-the-clock support for your customers.
The best answering services for small business are cost-effective and offer a range of customizable features. Many also have a simple, user-friendly online platform that allows you to monitor real time information and access invoices with ease. Additionally, many answering services don’t charge overage fees, which is important for small businesses that have limited resources and may experience spikes in calls at certain times.
Some answering services even integrate into popular CRM systems, which is an added benefit for businesses that already have these tools in place. By integrating with these apps, your agents can quickly switch from answering calls to following up on leads. This helps improve efficiency and ensures your leads don’t fall through the cracks.
A top-rated small business answering service is Go Answer, which offers virtual receptionist and live web chat services for various industries including realtors, lawyers, healthcare providers, and more. This company also offers bilingual call scripting, bundled chat, and instant activation. While some answering services have a long-term contract, Go Answer’s monthly plans start at just $30 per month. answering service for small business