As a small business owner, exceptional customer service is critical to your success. However, a constantly ringing phone can disrupt your work flow and cause missed opportunities. A live answering service for small business can alleviate this problem by providing your customers with a personalized, professional customer support experience. It is also an efficient alternative to hiring in-house receptionists because the service only charges for minutes used, unlike salaries, benefits, and employment taxes for a full-time employee.
Unlike an automated machine or a voicemail, a virtual receptionist can handle multiple calls at once and engage with callers to convert them into booked jobs or appointments. This makes an answering service for small business a valuable tool for growing your sales and elevating your brand image by establishing the premium that you place on customer connections.
The best answering services for small businesses are backed by a team of real people and offer round-the-clock call handling. They also have features that let you customize your call scripting and integrate with third-party tools like CRM software, calendar apps, and ticketing systems. Additionally, they offer flexible pricing that aligns with your call volume and budget.
The top answering service for small business is Go Answer, which provides a robust set of answering and virtual assistant features. These include customizable scripting, a call routing portal, and appointment scheduling. It offers bilingual operators and a free seven-day trial with 20 minutes of service. Moreover, it has plans that start at $65 per month and are available for instant activation.